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Effective Date: 28/11/2024

At Balraj Health Care, we strive to ensure your satisfaction with our services and products. This Return and Refund Policy outlines the terms under which refunds or returns may be applicable. Please read it carefully.

1. General Policy

  • Due to the nature of healthcare services, consultation fees are non-refundable once the service has been provided.
  • For products purchased through Balraj Health Care, returns or refunds will be applicable only under specific conditions outlined below.

2. Eligibility for Returns and Refunds

Services

  • Cancellations: If an appointment or service is canceled by you at least 24 hours before the scheduled time, you may be eligible for a refund or rescheduling.
  • Non-Attendance: No refunds will be provided for missed appointments without prior notice.

Products

  • Returns are only accepted if the product:
    • Is defective or damaged upon receipt.
    • Is different from the one ordered.
  • The product must be unused, in its original packaging, and returned within 7 days of delivery.

3. Process for Returns and Refunds

For Services

  1. Contact us at info@balrajhealthcare.com or +91-9958488977 with your appointment details.
  2. Upon verification, refunds or rescheduling will be processed if eligible.

For Products

  1. Email us at info@balrajhealthcare.com with your order number, proof of purchase, and images of the defective/damaged product.
  2. Our team will verify the claim within 3 business days.
  3. If approved, you may choose:
    • A replacement of the product.
    • A refund to your original payment method.

4. Non-Refundable Items

  • Consultation or service fees after the service has been delivered.
  • Products that have been used, damaged due to customer handling, or returned without original packaging.

5. Processing Time

  • Refunds will be credited to the original payment method in 7-10 business days after approval.
  • The actual time for the refund to reflect in your account depends on your payment provider.

6. Shipping for Returns

  • Customers are responsible for the return shipping costs unless the product was defective or an error was made by Balraj Health Care.
  • We recommend using a trackable shipping method to ensure safe delivery.

7. Contact Information

If you have any questions about our Return and Refund Policy or need assistance, please contact us: