Shipping Policy

Effective Date: 28/11/2024

At Balraj Health Care, we aim to deliver your products promptly and securely. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from https://balrajhealthcare.com.

1. Shipping Coverage

  • We currently ship within India to all major cities and towns.
  • For international shipping, please contact us at info@balrajhealthcare.com to confirm availability.

2. Shipping Charges

  • Standard Shipping: Charges depend on the product weight, dimensions, and delivery location. These will be displayed at checkout.
  • Free Shipping: Available on orders above a certain value, as mentioned on the website.
  • Express Shipping: Additional charges apply for expedited delivery.

3. Order Processing Time

  • Orders are typically processed within 1-3 business days of receiving payment.
  • Orders placed on weekends or public holidays will be processed on the next working day.

4. Estimated Delivery Time

  • Standard Delivery: 5-7 business days.
  • Express Delivery: 2-4 business days.
  • Delivery times may vary depending on the destination and unforeseen circumstances such as weather or logistical delays.

5. Order Tracking

  • Once your order is shipped, a tracking number will be emailed or messaged to you. You can use this to track your order’s status.
  • If you experience issues with tracking, contact us at info@balrajhealthcare.com or +91-9958488977.

6. Delivery Policies

  • Successful Delivery: Ensure someone is available at the delivery address to receive the order.
  • Undelivered Orders: If delivery fails due to an incorrect address or non-availability of the recipient, re-delivery charges may apply.

7. Damaged or Missing Items

  • Inspect the package upon delivery. If items are damaged, missing, or tampered with:
    1. Notify us immediately at info@balrajhealthcare.com or +91-9958488977.
    2. Provide your order number and images of the damaged package.
    3. We will initiate a replacement or refund based on verification.

8. International Shipping

For international orders:

  • Customs duties and taxes are the responsibility of the buyer.
  • Delivery timelines vary based on destination and customs clearance.

9. Contact Information

For questions about our Shipping Policy or assistance with your order, reach out to us: